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POLICIES AT TEN73GEMS

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

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SHIPPING AND DELIVERY

Please allow at least 14 days for orders to be processed and dispatched. All orders will have tracking information provided once shipped.


Shipping is calculated at checkout based on location, weight, quantity, etc. These are all determining factors to the shipping costs, which, unfortunately, can not be controlled. 

All prices are in USD. 

RETURNS AND REFUNDS

Refunds, returns, and exchanges are reviewed on a case-by-case basis. All sales are final due to demand. Please ensure you checkout with items you intend to keep, as anything 'accidentally' ordered will not receive a refund. No refunds for broken or damaged products are permitted. If an incorrect address was given at checkout, and the package was returned to sender, NO kind of refund will be made; no exceptions. Because of this, please ensure the address you provide at checkout is correct.  Lost or stolen packages will not be refunded or shipped for a second time.

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WARRANTY DISCLAIMER

Stones shown are shown to demonstrate variation in appearance. Stones supplied will be similar but not identical. Posted pictures are to provide an idea of the typical mix of sizes, colors, and shapes you may receive. 


The statements on this site have not been approved by the Food and Drug Administration. Any information that may be found on this site is not presented as a substitute, nor intended to be a substitute, for medical advice, treatment, or diagnosis. Crystals should not be used as a replacement for medical treatment. For medical advice, please consult a licensed healthcare specialist.

No medical advice provided.

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